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Legal

Terms & Conditions and Privacy Notice

Last updated August 4, 2026

This Privacy Notice governs the processing of personal data by Operadora Turística Copa, S.A. de C.V., operating as Blue Dreams, under the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its implementing regulations.

I. Information collected and how we collect it

Blue Dreams collects personal data — that is, information that can identify you and that may be recorded in various documents, whether printed or digital. The personal data collected and/or processed includes, among others: your name; home, work or tax address; personal or work email address; home or work phone number; professional information; and other similar data that allow Blue Dreams to operate and meet its commercial, administrative and/or labor obligations.

Personal data is collected through:

  1. The use of email.
  2. Telephone communication with our authorized staff.
  3. The voluntary provision of information and personal data in interviews with authorized Blue Dreams Transfers staff.
  4. Printed or digital forms.
  5. Publicly available sources and other sources available on the market.

II. Purposes of processing

In the area of customer service, the main purposes of processing personal data are to:

  1. Build and maintain a customer database.
  2. Confirm the identity of the customer and/or their legal representative.
  3. Meet applicable legal requirements.
  4. Provide information on the conditions, policies and rules for contracting and using our services; means of payment; and service fees and procedures.
  5. Send Blue Dreams promotional material.
  6. Manage customer arrivals and departures.
  7. Monitor and control Blue Dreams transfers.
  8. Manage security.
  9. Develop internal statistics on the services and products most valued by customers.
  10. Manage charges and collections by credit card, financing and cash.
  11. Send invoices.
  12. Manage the rewards program.
  13. Enable use of the various services on the Blue Dreams website.
  14. Prepare and deliver quotations and contracts for services offered by Blue Dreams.
  15. Manage Blue Dreams booking confirmations.
  16. Carry out any other activity of a similar nature to those described above.

In the area of suppliers, the main purposes of processing personal data are to:

  1. Manage suppliers, including recruitment and selection, hiring requests and purchase orders.
  2. Receive and pay invoices and/or fee receipts.
  3. Prepare a supplier catalog for the exclusive use of Blue Dreams.
  4. Carry out any other activity of a similar nature to those described above.

III. Data transfers

Blue Dreams shares personal data as needed to meet its commercial obligations, including providing services to its customers, contracting suppliers, and complying with its labor obligations. Blue Dreams has entered into, or may enter into, contracts with providers located in Mexico and abroad that supply various services, on the understanding that such providers are required to keep the personal data supplied confidential and to observe Blue Dreams' privacy notices.

IV. Measures to protect personal data

Personal data processed by Blue Dreams is protected by administrative, technical and physical security measures appropriate to prevent damage, loss, alteration, destruction, or unauthorized use, access or processing, in accordance with the LFPDPPP and its implementing regulations. All personal data stored in electronic format is kept in secure, confidential data repositories.

V. How to exercise your ARCO rights

To exercise your ARCO rights (access, rectification, cancellation or opposition to the processing of your data), you or your representative may submit a request to Blue Dreams, in person or through the means we make available:

VI. Data protection contact

For any questions regarding the protection of personal data, please contact the company at the details in Section V above.

VII. Changes to this Privacy Notice

Blue Dreams may modify or update this Privacy Notice to implement improvements or new measures required by law or other regulations, which is why we recommend reviewing its content periodically. Modifications and/or updates will be published in a local newspaper, in a visible location at our establishment, in leaflets or brochures available there, or through other electronic means.

VIII. Withdrawal of consent

You have the right to revoke your consent to the collection, use and disclosure of your personal data, on request and through the procedures we have put in place. If you ask Blue Dreams to withdraw your consent, the company will take steps to destroy or delete the personal information you have provided, subject to the exceptions set out in the LFPDPPP. Blue Dreams may not destroy tax or accounting transaction information that it must keep to comply with legal obligations; however, it will not use your personal information for any other purpose once your withdrawal of consent has been processed.

X. Payment

Blue Dreams offers guests the following means of payment: Visa and Mastercard credit and debit cards. Payments for services purchased through this website are processed by Stripe (stripe.com), a third-party payment processor for transactions made over the internet. Card details are entered directly into Stripe's hosted payment form and are never received by or stored on Blue Dreams' servers.

Contact

Questions about this notice, or requests related to your personal data, can be sent to: